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Returns + Exchanges

Holiday Return Policy

We’re extending our return and exchange window for the holiday season. Purchases made from 10/1/2025 to 12/24/2025 may be returned for a refund to original form of payment through 1/31/2026.


Our Online Return Policy: Return any unused or defective merchandise at one of our Canada or US store locations or by mail. Returns made within 30 days of the order delivery date will be refunded to the original form of payment. Returns made after 30 days of the order delivery date will be refunded via an emailed e-merchandise credit. Please note, some items are final sale and cannot be returned or exchanged. This includes made-to-order furniture, sale items purchased at an additional sale-on-sale discount, and furthered sale items ending in $0.95. After one year, we will no longer accept returns or exchanges. For online orders, the window for returns and exchanges will be determined by the delivery date of the shipped items.

Return Instructions


1. Click here to return your order with a pre-paid shipping label.


2. Include the packing list from the original order and place it in a securely sealed shipping container.


3. Make sure any old labels on your package are removed or obscured and affix your pre-paid shipping label.


4. Drop your package in the mailbox or at a Canada Post location. There is no postage required, but a return fee of CA$5.00 will be deducted from your refund.


We will email you when your return is processed.


Please note, you may also return your merchandise to any store located in the US or Canada.

Please allow 2-3 weeks from the time you mail your return for it to be processed. We will email you once it is processed.Unfortunately, exchanges are not available. Items can only be returned for a refund. If you would like a replacement item, please place another order online.

Unfortunately, exchanges are not available. Items can only be returned for a refund. If you would like a replacement item, please place another order online.

If you've lost your packing slip and you are the original purchaser, log in to your UO account and click on Order Status. Click on the order you wish to return, print out the Order Summary page and include it with your return. If you need a new pre-paid return label or if you are not the original purchaser, please contact us at (800) 282-2200 for assistance. Please provide either the order number or the name of the purchaser and shipping address so we are able to locate the original order.

  1. Choose your desired return method.
  2. Be sure to note that you are returning a gift and fill out any updated email and shipping information on your packing list.
  3. Remember to save a copy of your order number found in the upper left-hand corner of your packing list.

We're happy to issue a one-time price adjustment for an item from our website if it goes on sale within 14 days of your order shipment date. A refund for the price difference will be issued back to the original form of payment. If you used a gift card to make your purchase, a new gift card will be issued reflecting the difference. UrbanOutfitters.com is unable to grant price adjustments for purchases made in our retail stores. Please contact your nearest store for more information.

Have an issue with your order? We offer easy returns! Visit your order details page to start a return. If you need further assistance, please contact us. Please note that all product-related issues, such as missing or damaged items/packages, must be reported within 30 days of the shipping date