Please continue to check your parcel's location via the tracking link click here, although this may not update for a day or two until the package gets to the destination. This will give you the most up to date information – unfortunately, our customer services team will not have access to anything that differs to the tracking details.
For any Brexit related queries please see our Terms & Conditions section 4 for more details.
As we now dispatch products available in our stores for our online orders, there may be instances where you order cannot be completed if you live outside of the UK.
This also means these items are unavailable for express delivery, and you may see your order split into two on your order confirmation.
You will receive an error message at checkout informing you if this is the case. If you have multiple products in your basket, you can still checkout if you remove the item dispatching from store.
Customer Service
We'll send you an email to confirm your return has been received and that your refund has been processed. Refunds will be credited back via the original method of payment. Please allow up to 28 days for your refund to appear on your bank statement. If for any reason we are unable to issue a refund via the original method of payment, we will contact you to arrange an alternative. Delivery charges are non-refundable.
If your order has left our Distribution Centre then you should have received an email providing you with a tracking number and link so that you can monitor the progress of your parcel. Please note that we sometimes have to ship out your order in multiple packages, the items included in each package will be detailed in your despatch email as well as the invoice included in your parcel.If you still haven't received your order then please feel free to reach out to our Customer Service team here.
If you are based in the UK then we are pleased to offer free returns via both Royal Mail and Collect+For full details please visit our returns & exchanges page here.
To be the first to hear about current promotions follow us on our social pages or sign up to receive our marketing emails. Alternatively you can visit our sale category to grab a bargain. To view the T&C's of all our current promotions please click here.
Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than 200,000 online stores. Over 85 million consumers worldwide have trusted Klarna to securely handle their payments.How does Pay later in 30 days work? Once your order is confirmed, you'll receive an email with payment instructions within two days from Klarna. You'll then have 30 days to try on your order and only pay when you’re happy. Complete the payment online, at your convenience, with no extra cost. You can pay via credit or debit card in Klarna.app or by logging into www.klarna.com/uk.How does Pay later in 3 interest-free instalments work? Pay later in 3 interest-free instalments will allow you to spread the cost of your purchase over 3 equal payments. The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed by Urban Outfitters and instalments 2 and 3 are scheduled 30 and 60 days later, respectively. You can always monitor your payments’ schedule in the Klarna app.*Klarna’s Pay in 3 instalments and Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Ts&Cs and late fees apply.I still have questions regarding payment, how can I get in touch? Visit Klarna app Klarna’s Customer Service page for a full list of FAQ’s, live chat and telephone options.
If you have an issue or complaint that relates to an item purchased through the TikTok Shop, please refer to the complaints procedure in the TikTok terms and conditions.