Returns + Exchanges

Returning Online Orders

Returning & Exchanging Online Orders

Returning online orders is easy - send back your unwanted items by mail or take them to a UO store. To return by mail, click here to start the process and print your return shipping label. A $5 restocking fee will be deducted from your refund for most mailed returns. To return or exchange your items in person for free, take your items and packing slip or order confirmation email to your closest UO store.

Details
Returning In-Store Purchases

Returning In-Store Purchases

Items bought in one of our UO stores can be returned to any UO store. Find a store near you to check store hours and address info. Take your item and receipt to the store to return. Most returns will be credited back to your original form of payment within 1-3 business days.

Find a Store
Returning Furniture

Returning Furniture

Most UO Furniture items may be returned or exchanged by carrier within 30 days from the date of delivery. Please note, we do not accept furniture returns in our stores. Select furniture items are subject to a restocking fee if returned. We guarantee the quality of our furniture (free of manufacture defect) for up to one year from purchase. If you experience any defects, you may return your furniture purchase for a refund within one year from the purchase date.


Details

Return Policy

Our Online Return Policy

Return or exchange any unused or defective merchandise by mail or at one of our US or Canada store locations. Returns made within 30 days of the order delivery date will be issued refund to the original form of payment. Returns made after 30 days of the order delivery date will be refunded via an emailed e-merchandise credit. A restocking fee will be deducted from your refund for most mailed returns. Some items are final sale and cannot be returned or exchanged. This includes made-to-order furniture, sale items purchased at an additional sale-on-sale discount, and furthered sale items ending in $0.95. Eligible UO MRKT items must be returned to the UO MRKT seller.

Online Orders

To return or exchange items purchased on UrbanOutfitters.com, the UO app or by phone, follow these easy steps:

1. Find Your Order Number

If you have a UO account, sign in and go to your Order History. Select the order you want to return or exchange and click View Details. Next click the Create a Return or Exchange button - now you're ready to start the process! Don't have a UO account yet? Guest orders and orders received as gifts can be found by checking Order Status.

Start Your Return

2. Print Your Return Label

After you've created a return or exchange, follow the instructions to print your pre-paid return shipping label. When complete, you'll receive an email with tracking information and a copy of your return label just in case you need it.

3. Attach Return Label

Next, get your package ready to mail back to us. Add your items and tape your package securely. Make sure to remove or cover the original shipping label and attach your new return label to the package. You’re all set! Just schedule a pickup or drop off at any authorized facility for the designated carrier on your shipping label.


If you are returning items from a multiple orders, please start a return for all items and include the receipt, packing list or order confirmation email from each order in your package.


Return shipping labels are only available for orders shipping to the continental US and no additional postage is required. A $5 restocking fee will be deducted from your refund for most mailed returns. Please allow approximately 1-2 weeks for return processing. You will receive a refund notification from us when your return has been processed, and refunds will take an additional 1-3 business days to credit back to your original form of payment.


Please note: Urban Outfitters is not responsible for any items not purchased from UO returned to us by mistake.


4. Exchanges
If you are exchanging your items, please make sure to send back any items you’re returning within 30 days to avoid being charged. Your exchange order will be processed within 1-2 weeks.


Please note: Shipping fees and handling surcharges are non-refundable.


International customer? Check out our International Shipping page for info on how to return your item.

Our US and Canadian stores will happily accept your UrbanOutfitters.com return - visit our store locator to find the store nearest you!

Your return must be accompanied by your packing list, receipt or order confirmation email. Orders placed on UrbanOutfitters.com cannot be returned at our European stores.

Returns Within 30 Days of Delivery: The original method of payment will be refunded in full.

Returns After 30 Days of Delivery or a Gift Return: A UO Gift Card will be issued for the price paid.  

Returns without a receipt will not be accepted.

Mail by the Shipping Method of Your Choice

1. Address Your Package

Send your package to:


UrbanOutfitters.com
Attn: Returns Department
766 Brackbill Rd.
Gap, PA 17527
US


2. Ship It!

Use a trackable and insured shipping method to return your package, with your order number clearly printed on your shipping label.



We will email you when your return is processed. A $5 restocking fee will be deducted from your refund for most mailed returns. Please allow approximately 1-2 weeks for return processing. You will receive a refund notification from us when your return has been processed, and refunds will take an additional 1-3 business days to credit back to your original form of payment.


Please note: We do not accept COD returns. Urban Outfitters is not responsible for any returns that are lost or stolen while in transit.

Follow instructions above for returning online orders or returning to a UO store.

All UO MRKT items are sold and fulfilled by the seller. UO MRKT items can be easily identified on the product details page. Look for the UO MRKT badge above the Add to Bag button.

For information about your UO MRKT item, please refer to each seller’s return policy, listed in the Shipping + Returns section of the product details page and in your order and shipping confirmation emails.


UO MRKT returns must be made directly to the seller. Most UO MRKT sellers will include a pre-paid return label in your package. This should be used to send your return back to the seller. If you don’t have a return label, please visit your order details page to contact your seller and initiate a return. Your seller will provide you with further instructions. Please ensure your return is in original condition, with original packaging, and packed securely. UO MRKT sellers are not responsible for any external brand items accidentally shipped to them.

Please note, UO MRKT items cannot be returned to UO stores.


Learn more about UO MRKT here.

If you've lost your packing slip and you are the original purchaser, you'll receive a new packing list when you create your return online. If you'd like to return to stores, click on the order you wish to return, print out the Order Summary page and bring it with you to the store. You may also use your order confirmation email to return your items. If you need a new pre-paid return label or if you are not the original purchaser, please contact us at (800) 282-2200 for assistance. Please provide either the order number or the name of the purchaser and shipping address so we are able to locate the original order.

Have an issue with your order? We offer easy returns and exchanges! Visit your order details page to start a return. If you need further assistance, please contact us.

Furniture shipped within the continental US returned within 30 days of delivery will receive a refund on the original form of payment. Furniture returned after 30 days and up to one year will be refunded via a merchandise credit valid for use in any of our US locations or on UrbanOutfitters.com.


Select furniture items are subject to a restocking fee if returned. The fee will be deducted from the refund once the return is processed. For details about the restocking fee of a specific item, please see the product detail page.



Unfortunately, we cannot refund shipping charges and taxes will be credited in accordance with state laws. Furniture returns must be protected during transit so that they arrive back to us in like-new condition. Shipping fees are the responsibility of the customer. Urban Outfitters is not responsible for lost returns.

We guarantee the quality of our furniture (free of manufacture defect) for up to one year from purchase. If you experience any defects, you may return your furniture purchase for a refund within one year from your purchase date.

Furniture items may not be returned in stores.

Made-to-order customizable furniture cannot be exchanged or returned.

Select furniture items are subject to a 15% restocking fee if returned, plus applicable taxes. The fee will be deducted from the refund once the return is processed. For details about the restocking fee of a specific item, please see the product detail page.

Furniture items may not be returned to UO stores.

If your furniture items were delivered by truck, please email us at furniture@urbanoutfitters.com or call (800) 732-2306 from 8 am to 10 pm EST Monday through Friday, or 8 am – 5 pm EST Saturday, to initiate a return pick up.

If your furniture items were delivered via UPS, please contact us at furniture@urbanoutfitters.com or call (800) 732-2306 to get a return label. Or, you can mail your return to the following address:
Urban Outfitters Returns
501 Windy Ridge Road
Indiana, PA 15701


Urban Outfitters is not responsible for shipping fees or lost returns. Please obtain a tracking number for your records.


Please allow approximately 1-2 weeks for processing. You will receive a refund notification from us when your return has been processed, and refunds will take an additional 1-3 business days to credit back to your original form of payment. A $5 restocking fee will be deducted from your refund for most mailed returns. Select furniture items are subject to a furniture restocking fee if returned, plus applicable taxes. The fee will be deducted from the refund once the return is processed. For details about the restocking fee of a specific item, please see the product detail page.

Contact Us for assistance in completing your exchange.